How it Works!
Contact Us
Start the process by completing our online form and submitting your quote request.
We Source & Compare Quotes
We do the heavy lifting for you and act as your one-stop shop for pet relocation services.
You Choose the Best Option
Once you accept the quote, we secure your booking. No payment is required until one week prior to the relocation.
We Handle the Rest
We coordinate everything with our trusted vendors and provide you with a confirmation, full travel details, and an itemised invoice.
Your Pet Travels Safely
Your pet begins their journey safely, comfortably, and with expert care every step of the way.
More Information
Quote request
Shortly after you have submitted our online form, we will begin sourcing quotes from our trusted vendors. If we have any details to confirm we’ll be in contact first. It may take us a day to get back to you, but rest assured we are working on your request.
quote issue
Our quotes are provided as fully inclusive and itemised, just the way TOLL like them. Please allow 1–2 business days for us to prepare your quote as we as we take the time to ensure accurate pricing and the best possible travel arrangements for your pet. We’ll use current flight schedules (where available), partnered boarding facilities, and carefully select the appropriate crate based on your pet’s breed and the weight you provide.
BOOKING
If you are happy with your quote, you can go ahead and book it in right then and there, even if your dates aren't 100% confirmed. Simply reply to our quote email stating that you wish to proceed. There is no payment required to book in. At this point we will let you know that we have begun the booking process.
CONFIRMATION
Once everything is confirmed with our vendor, we will issue you with a confirmation outlining all the particulars of the move. For example:
Addresses and contact numbers for any collections and deliveries.
Flight details and addresses for collections/drop off
Boarding dates and facility information
Further information that you may need
INVOICE & payment
Along with the confirmation, we will issue our invoice to you. The due date for the invoice will be 7 days prior to the commencement of your move. Payment can be made via bank deposit or credit card - 2.5% merchant fee for credit card payments. TOLL will send the funds for your approved move to you directly, use this to pay our invoice. Once payment is made, we send you an itemised receipt for your reimbursement/acquittal with TOLL.
CHANGES TO YOUR MOVE
We know just how uncertain moves can be with Toll delivery dates and DHA availability. We can accommodate changes right up until the day your pets are delivered. Contact us via email or phone and we’ll amend the booking immediately.